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.JPG Files are Supported but Something Went Wrong.
Hi there, I'm a freelance photographer / creative and I use Dropbox for most of my clients simply because it's fast and it is always fuss-free when it comes to sharing across deliverables or photogra...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Iniesta, how many megapixels are the images you're trying to preview? This is the width x height of the image in pixels.
Hi, on my initial thread / topic starter I've already included this information.
But my files (.jpg) are usually 2-3MB, sometimes up to 5MB at most.
For width x length pixels - 3750 x 2500 or 1920 x 1080.
Not too sure why would the pixel length be of an issue to this, even if its 10MB-500MB / whatever pixel dimensions, it should be able to be shared across
to my clients.
- Megan
Hi Iniesta, for .jpeg files to be able to preview without an issue, they should be up to 100 MB or 50 megapixels.
That could be the culprit here. Can you try resizing them and sharing them again?
As for the sharing, it seems they are able to share, however the problem is when people try to open and view them, right?
I've been posting pictures to a group in a hiking forum for years and have never had a problem until yesterday when I received the same error message.
Here is the link to the photos. If you click on an individual photo it will appear for an instant before the message pops up.
removed link
- Hi Megan,
That is absolutely not the culprit here.
I just mentioned that my files are usually 2-3 MB and up to 5MB.
So the files should be able to be previewed to whoever I share with, and I am still facing this issue with .jpgs that are < 5MB. And there are more people in this thread that are all facing this issue too.
Mentioning 100-500MB was a possible situation and not what is ongoing currently but yes if we’re talking about 100-500MB then I agree that previewing could be a problem.
But pls fix the “not supported issue” for <5MB files.- Megan
Hey Jay19741, thanks for posting here!
I've removed your shared link, to avoid any traffic to your account. Have you by any chance tried the above steps provided in the thread?
Also, Iniesta, your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard.
Can you give me an example of how many megapixels your images are while they don't reach the size limit?
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