Forum Discussion

Iniesta's avatar
Iniesta
Explorer | Level 4
4 years ago

.JPG Files are Supported but Something Went Wrong.

Hi there, I'm a freelance photographer / creative and I use Dropbox for most of my clients simply because it's fast and it is always fuss-free when it comes to sharing across deliverables or photogra...
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Iniesta's avatar
Iniesta
Explorer | Level 4
4 years ago
Hi Megan,

That is absolutely not the culprit here.

I just mentioned that my files are usually 2-3 MB and up to 5MB.

So the files should be able to be previewed to whoever I share with, and I am still facing this issue with .jpgs that are < 5MB. And there are more people in this thread that are all facing this issue too.

Mentioning 100-500MB was a possible situation and not what is ongoing currently but yes if we’re talking about 100-500MB then I agree that previewing could be a problem.

But pls fix the “not supported issue” for <5MB files.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Jay19741, thanks for posting here! 

 

I've removed your shared link, to avoid any traffic to your account. Have you by any chance tried the above steps provided in the thread? 

 

Also, Iniesta, your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard.

 

Can you give me an example of how many megapixels your images are while they don't reach the size limit? 

  • Jay19741's avatar
    Jay19741
    Explorer | Level 3
    4 years ago

    Megan,

    The size of the photos is unchanged from prior postings but the number of pictures in the file is much greater than on prior occasions. I suspect that is the reason for the issue. We'll see how it works out next week. Thank you for your reply and thanks for removing the link!

  • Iniesta's avatar
    Iniesta
    Explorer | Level 4
    4 years ago

    Thanks for that.

     

    Like I mentioned, the file sizes are less than 5MB.

     

    Each image is different in the exact megapixels dependent on the image too.

    For example - (actual numbers)

    Image 6303 - 2.55MB

    Image 6304 - 2.43MB

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Sorry for the delay here, Jay19741 and Iniesta.

     

    Can you let me know if you're still having trouble with this?

  • Iniesta's avatar
    Iniesta
    Explorer | Level 4
    4 years ago

    Yup Hannah 

     

    It hasn't been fixed.

    The only solution was to delete the first link generated, re-create a new link.

     

    But like I mentioned previously, I can't possibly repeat the solution every single time I'm pushing out a folder.

     

    Regards

  • Jay19741's avatar
    Jay19741
    Explorer | Level 3
    4 years ago

    No problem Hannah. Everything seemed fine last week and there were no photos this week so I'm guessing that was the problem. Thanks!

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