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".pdf files are supported but something went wrong" error on website preview
I have tried opening in a different browser, in incognito, and going back in history with no luck... anyone that can help would be nice as I have a bunch of legal files I need to open asap
It has been resolved as I found the files in an old time machine back up
29 Replies
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- Walter
Dropbox Community Moderator
We're glad to hear it's sorted for you now and thanks for keeping us in the loop edeyoung75
See you around the Community and take care!
It has been resolved as I found the files in an old time machine back up
- Nancy
Hey edeyoung75, I can see your latest email to our advanced specialist; I’ve left them an internal note to get back to you as soon as possible.
Still no luck and no reply since my last comment on this ticket
Done
- Nancy
Hey edeyoung75! Whenever possible, please check your email address; you should have a new message from me. Please go ahead and reply and I’ll investigate this further.
Yes please
They are not shared
- Nancy
Hi again, edeyoung75. Out of curiosity, and apologies if this is something you’ve already mentioned, are all of these files personal Dropbox PDFs that only you can access or can another user access them, too?
If they are shared indeed, do the members see the same error when opening them? When was the last time they could access them?
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