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A file on my account is corrupted and won't open, can you help?
Hi,
I need help please with a corrupted folder. The other day, I saved a Word document in that folder on my desktop PC. It has not worked since and every time you click on the folder it says: "The ...
Hi Daphne,
Firstly, thanks again for taking the time to address my problem with Dropbox.
Oddly, out of curiosity, I just tried your suggestion about pressing space bar etc in the Accounts section and still could not get it to produce the 'Fix hardlinks/permissions' option.
Anyway, luckily it doesn't matter, as I managed to solve the problem myself. Something I'd already tried once before but this time it worked. I unlinked the PC account, deleted the entire folder from my Dropbox account, then cleared the cache, and then re-linked Dropbox app to my PC and then re-loaded the folder back into Dropbox by dragging and dropping the files online. That seemed to work fine. No more synching issues. I'd tried this before - and it wasn't working, but maybe I did something slightly differently then. Anyway, I've not stored the original Word document that caused the problem in Dropbox again in case it causes an issue again, but otherwise, all is working smoothly.
Thanks again,
Letsdothis101
Reply to Dropboxer Megan.
Megan,
The Reply button under your reply to my question is grayed and not working.
The corrupt and intact non-corrupt medical documents were saved to DB with same browser, Safari on iPad 8 running iPadOS 15.1.
Just now, I did the same Saves but done with Chrome on same iPad, but BOTH files corrupted after Save to DB.
I am a 69 male retired MD, but Dropbox Newbie. What is a shared link you asked me about?
Now trying again with 3rd browser, Firefox.
Thanks for your Reply.
Dr. Johnson
Megan,
Forgive me if I’m pitifully confused at this. I’m a 69 year old retired MD but just started using Dropbox this week.
You graciously replied to my first question to the Community today under Files and Folders titled Document Corrupt after Save to Dropbox. I tried to reply but under your message Reply was grayed out and not working. Another link in your Reply box suggested asking you another question, so I wrote my answer as a new question with the same title. It posted but as a new question not linked to your Reply.
1) why is the Reply button grayed out under your Reply to me? Any way to activate for a Reply to your post to my question?
2) I looked for a method to send you a private message or text to explain this, but no luck. I found your name replying in this unrelated thread to get you this message.
3) could you be so kind as to look at your reply to me in Files and Folders and let me know if you found my answer to you (written as a question)? I don’t know if you can contact me here directly through DB, but if need be I set my email to be available to friends on DB.
4) apology for this roundabout route to contact you. Thanks very much for your help.
Dr. Johnson
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