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A file on my account is corrupted and won't open, can you help?
Hi,
I need help please with a corrupted folder. The other day, I saved a Word document in that folder on my desktop PC. It has not worked since and every time you click on the folder it says: "The ...
Hi Daphne,
Firstly, thanks again for taking the time to address my problem with Dropbox.
Oddly, out of curiosity, I just tried your suggestion about pressing space bar etc in the Accounts section and still could not get it to produce the 'Fix hardlinks/permissions' option.
Anyway, luckily it doesn't matter, as I managed to solve the problem myself. Something I'd already tried once before but this time it worked. I unlinked the PC account, deleted the entire folder from my Dropbox account, then cleared the cache, and then re-linked Dropbox app to my PC and then re-loaded the folder back into Dropbox by dragging and dropping the files online. That seemed to work fine. No more synching issues. I'd tried this before - and it wasn't working, but maybe I did something slightly differently then. Anyway, I've not stored the original Word document that caused the problem in Dropbox again in case it causes an issue again, but otherwise, all is working smoothly.
Thanks again,
Letsdothis101
Reply to Dropboxer Megan.
Megan,
The Reply button under your reply to my question is grayed and not working.
The corrupt and intact non-corrupt medical documents were saved to DB with same browser, Safari on iPad 8 running iPadOS 15.1.
Just now, I did the same Saves but done with Chrome on same iPad, but BOTH files corrupted after Save to DB.
I am a 69 male retired MD, but Dropbox Newbie. What is a shared link you asked me about?
Now trying again with 3rd browser, Firefox.
Thanks for your Reply.
Dr. Johnson
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi recmsoj1, I hope you're doing well!
Can you let me know the steps you follow, in order to save your content to Dropbox?
Also, you can find out more about shared links right here.
In addition, feel free to send me a screenshot of what you see when trying to preview the files that appear to be corrupt.
Thank you!
Can you let me know the steps you follow, in order to save your content to Dropbox?
Also, you can find out more about shared links right here.
In addition, feel free to send me a screenshot of what you see when trying to preview the files that appear to be corrupt.
Thank you!
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