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Forum Discussion
dilonpanda
3 years agoNew member | Level 2
A shared link to a video doesn't show on my website
I'm using this code in my webpage but the video stored in dropbox doesn't show. Previously it was to but now it's not.
[Removed as per Community Guidelines]
dilonpanda
3 years agoNew member | Level 2
the video format is mp4. does that not ok?
Jay
Dropbox Community Moderator
3 years agoA video being in MP4 doesn't mean that it can automatically be opened in a browser. You'll need to ensure that the codec is something that can be played in browsers, meaning you'll need to re-encode the video.
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