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DoB's avatar
DoB
New member | Level 2
22 hours ago

"Access is denied" error when trying to install the Dropbox desktop app

bn.BUILD_KEY: Dropbox bn.VERSION: 243.4.6956 bn.constants.WINDOWS_SHELL_EXT_VERSION: 90 bn.is_frozen: True machine_id: 660e1172-231c-46e8-b4b5-fc5469772bbb pid: 76940 cwd: 'C:\\WINDOWS\\s...
desktop
Dropbox Basic
Install
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 hours ago

Thanks for bringing this to our attention, DoB​.

This error is usually related to antivirus programs affecting access and permissions for the Dropbox app, so to check if that's the case here, can you disable any antivirus/VPN/firewall you might have to see if it helps?

If that doesn't help, try to install the Dropbox app using our offline installer.

Let me know how it goes!

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