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DoB's avatar
DoB
New member | Level 2
15 hours ago

"Access is denied" error when trying to install the Dropbox desktop app

bn.BUILD_KEY: Dropbox

bn.VERSION: 243.4.6956

bn.constants.WINDOWS_SHELL_EXT_VERSION: 90

bn.is_frozen: True

machine_id: 660e1172-231c-46e8-b4b5-fc5469772bbb

pid: 76940

cwd: 'C:\\WINDOWS\\system32'

real_path='C:\\Windows\\System32'

mode=0o40777 uid=0 gid=0

parent mode=0o40777 uid=0 gid=0

HOME: None

appdata: 'C:\\Users\\DoB\\AppData\\Local\\Dropbox\\instance6'

real_path='C:\\Users\\DoB\\AppData\\Local\\Dropbox\\instance6'

mode=0o40777 uid=0 gid=0

parent mode=0o40777 uid=0 gid=0

dropbox_path: None

not found

parent not found

sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'

real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'

mode=0o100777 uid=0 gid=0

parent mode=0o40777 uid=0 gid=0

trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'

real_path='C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'

not found

parent not found

TMP: C:\Users\DoB\AppData\Local\Temp

TEMP: C:\Users\DoB\AppData\Local\Temp

tempdir: 'C:\\Users\\DoB\\AppData\\Local\\Temp'

real_path='C:\\Users\\DoB\\AppData\\Local\\Temp'

mode=0o40777 uid=0 gid=0

parent mode=0o40777 uid=0 gid=0

Traceback (most recent call last):

File "desktop/dropbox/client/main.py", line 6959, in _setup_root_for_account

File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account

File "desktop/dropbox/foundation/futures/basic.py", line 1040, in result

File "desktop/dropbox/sync_root/manager.py", line 382, in create_root

File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register

File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register

PermissionError: [WinError -2147024891] Access is denied

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 hours ago

    Thanks for bringing this to our attention, DoB​.

    This error is usually related to antivirus programs affecting access and permissions for the Dropbox app, so to check if that's the case here, can you disable any antivirus/VPN/firewall you might have to see if it helps?

    If that doesn't help, try to install the Dropbox app using our offline installer.

    Let me know how it goes!

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