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DoB
15 hours agoNew member | Level 2
"Access is denied" error when trying to install the Dropbox desktop app
bn.BUILD_KEY: Dropbox
bn.VERSION: 243.4.6956
bn.constants.WINDOWS_SHELL_EXT_VERSION: 90
bn.is_frozen: True
machine_id: 660e1172-231c-46e8-b4b5-fc5469772bbb
pid: 76940
cwd: 'C:\\WINDOWS\\system32'
real_path='C:\\Windows\\System32'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\DoB\\AppData\\Local\\Dropbox\\instance6'
real_path='C:\\Users\\DoB\\AppData\\Local\\Dropbox\\instance6'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\DoB\AppData\Local\Temp
TEMP: C:\Users\DoB\AppData\Local\Temp
tempdir: 'C:\\Users\\DoB\\AppData\\Local\\Temp'
real_path='C:\\Users\\DoB\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 6959, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 199, in create_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 1040, in result
File "desktop/dropbox/sync_root/manager.py", line 382, in create_root
File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 299, in register
File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 601, in _register
PermissionError: [WinError -2147024891] Access is denied
1 Reply
- Hannah3 hours ago
Dropbox Community Moderator
Thanks for bringing this to our attention, DoB.
This error is usually related to antivirus programs affecting access and permissions for the Dropbox app, so to check if that's the case here, can you disable any antivirus/VPN/firewall you might have to see if it helps?
If that doesn't help, try to install the Dropbox app using our offline installer.
Let me know how it goes!
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