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Adobe not downloading online only files from projects
Hi All,
after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac update all files would auto download to be on my machine locally. I know there's an issue with full support for OS 12.3... any updates or solutions folks have found?
thanks
Hi there,
In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.
This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.Regards,
Emmet
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Hello-can anyone assist me in granting permissions to Adobe Indesign, Incopy, Illustrator and Photoshop so I can work with them with my files are Online? I can only work with these currently when they are OFFline
- Megan
Dropbox Community Moderator
Hi Dpollard, I hope you're doing well today!
It's interesting that the files on these third-party apps open, only when the files are available offline. Which version of our app do you use on your end?
You should be able to find that by locating your Dropbox icon on the menu bar, next to your WiFi and hovering your mouse over it.
Also, do you get any specific error messages when trying to open the files in the relevant apps?
Keep me posted!
Sorry-what locations?
Hello!
169.4 is the version of DB that I am using currently.
I get a lot of "invalid interchange" when using Indesign and Incopy. Also "invalid file" when trying to import from Photoshop into Indesign. All of my links in an Indesign file, both text and images are always broken and have yellow triangle warnings
Thanks
- Emmet
Community Manager
The latest version of Dropbox for macOS fixes issues related to opening online-only files in third-party applications. You’ll receive a notification from the Dropbox icon in your menu bar when an update is available. If you haven’t already received the new Dropbox for macOS update, you can expect it between now and the end of May 2023. We’re also working directly with a small subset of macOS users with complex configurations to support their migration experience. If you’re interested in joining our early access program for this update, visit the Dropbox Help Center for steps on how to opt in.
Oh wow! I REALLY hope this works. 🙂
What is the version number of this update? Thanks.
- Emmet
Planet Nutshell: You can find the latest releases here. The most recent one: 171.4, should include this fix.
Hey, just installed the latest (Beta Build 172.3.7467) and I'm running the latest After Effects (23.3), and it doesn't fix the problem of opening projects with un-downloaded linked assets. The assets do not auto download and I get a tonne of errors. If I download the files manually and try to re-link, AE refuses to load them and gives me more errors. The only workaround is to rename the file/s or move their location. So, yeah, disappointed.
iMac 2020 27inch Intel- Emmet
Hi there,
In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.
This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.Regards,
Emmet
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