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Russ5's avatar
Russ5
Helpful | Level 6
4 years ago
Solved

Android app, opening videos doesn't work correctly

I can't watch videos on- or off-line in the Dropbox app for Android. I think this bug/series of bugs started when I updated to Android 12 in October/November of last year. I've just been hoping the b...
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  • Russ5's avatar
    Russ5
    3 years ago
    Dropbox app version 316.2.2 fixed this issue for me on Android 13, Pixel 5.
Roug3_paig3's avatar
Roug3_paig3
New member | Level 2
3 years ago
Whenever I try to watch a video in the app a thumbnail from another video pops up and completely covered the video I want to watch. I have no idea what could be the cause of this.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey everyone.

     

    If you're still having this issue, can we reach out to you via email, so we can have an in-depth look into this?

    • Gg93's avatar
      Gg93
      Helpful | Level 6
      3 years ago
      Yes, I am still having this issue and yes, please email me
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Gg93! Please check your email address, when possible, and reply back to my message.

    • aprilacct's avatar
      aprilacct
      Helpful | Level 5
      3 years ago

      I am still having this problem.   aprilacct@gmail.com

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