Backups do not display on website.

Question

I cannot display my backups on the website. The URL that is not working:

https://www.dropbox.com/backup/all?_tk=web_left_nav_bar

See screenshot below. That is what I see at the above URL.

Here's what I have tried:

Three browsers: Chrome, Firefox, Edge. This fails on all three.
Signed out and signed back in.
Cleared cache and cookies for all *.dropbox.com
Tried at different times of the day (this has not been working for about 12 hours)

Note: Choosing "View backed up files" from the desktop app works fine to display the files from a backup. I just cannot list the backups and display the files on the website.

Megan · Answer

Hey adj7388, I'd be happy to help!&nbsp;
&nbsp;
Out of curiosity: do you try to follow the link directly, or do you click the waffle icon -top left- in order to access your Backups? &nbsp;
&nbsp;
Let me know more!

adj7388 · Answer

Using the waffle icon in the upper left.&nbsp;By the way, I forgot to mention: I recently upgraded from Windows 10 to Windows 11. Not sure why that would matter, but thought I would mention it.

Megan · Answer

Hi adj7388, and I am assuming you also get the same results when you try to access the link directly?

adj7388 · Answer

Yes, same result accessing the URL directly or via the waffle menu. In all browsers.&nbsp;And here's what I see in the javascript console in Chrome:&nbsp;

Megan · Answer

Hi adj7388, can you also try an incognito tab on your browser?&nbsp;
&nbsp;
If this doesn't work, can I send you an email, in order for us to have a closer look into this?&nbsp;