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Ripples88's avatar
Ripples88
Explorer | Level 4
8 years ago
Solved

blue circle syncing icon not showing

The blue circle icon that indicates my file is syncing doesn't display at all in the Dropbox desktop app.  The green sync completed icons do appear, however.      I tried uploading a 1.5Mb file. ...
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  • Mark's avatar
    Mark
    8 years ago
    The blue icon will not appear online for the website OR if you are using the mobile version of Dropbox from the app store.

    It will only appear if you use the 'full' version which has created a 'Dropbox' folder.

    www.dropbox.com/downloading may also help. Make sure you give it full admin rights
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hi there rishi1!
 
Could you please provide a bit more info? Are you able to see the Dropbox icon that’s next to your clock on your desktop? If so, what does it read when you hover over it? 
 
Also, any screenshots (omitting any personal info) of your concern would be very helpful in having a better understanding of what you’re seeing. 
 
Thanks in advance! :grinning:
rishi1's avatar
rishi1
Explorer | Level 3
8 years ago

Hi Lusil,

Everything was working fine until my laptop crashed and I had to reinstall dropbox but now the icons don't appear as before.

 

Icon on the taskbar next to the date - When sync is complete, it does not show any icon on it (just the box). When syncing it shows the blue syncing icon which is good.

 

The folders & files inside the dropbox folder on the desktop - When sync is complete these show the tick which is good. However when syncing it doesn't show the blue syncing icon (it doesn't show any symbol on the folder / file when syncing).

 

I hope I have explained clearly. If you still need snapshots, I can send.

I did update dropbox with the download link you provided but it didn't fix anything.

Thank you.

Rgds,

Rishi

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Thanks for the swift reply, Rishi, aka rishi1!
     
    You mention that:
    rishi1 wrote:

    The folders & files inside the dropbox folder on the desktop - When sync is complete these show the tick which is good. However when syncing it doesn't show the blue syncing icon (it doesn't show any symbol on the folder / file when syncing).

    Could you please clarify if the green tick icon, for example, disappears from files/folders that are syncing at the point in time? Also, during this time, does your Dropbox icon show the blue syncing icon? 
     
    Finally, could you please send a screenshot (omitting personal info) of what your Dropbox icon reads when you hover over it? Thanks! :laughing:
    • rishi1's avatar
      rishi1
      Explorer | Level 3
      8 years ago

      Hi,

       

      Below I created a new excel file in a dropbox folder. You will see the excel file doesn't show the blue sync icon but the dropbox folder at the bottom does.

       

      Below you will see once the sync was over the file shows the green tick but the dropbox folder and the bottom doesn't show the green tick.

       

      Below you can see the dropbox is up to date but doesn't show the green tick.

       

      Below you can see when syncing the bottom dropbox icon shows the blue icon showing sync is in process but once sync is complete it shows a plain box without the green tick.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        Hey rishi1, thanks for the detailed screenshots - much appreciated! :grinning:
         
        I can see in one of your screenshots that the folder that you’re looking at doesn’t end in Dropbox, so could you just confirm for me if it’s indeed the Dropbox folder? Also, is it under your quick access list? Finally, do you see this newly-added file uploaded via the website too?
         
        Thanks in advance!

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