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Ripples88's avatar
Ripples88
Explorer | Level 4
8 years ago
Solved

blue circle syncing icon not showing

The blue circle icon that indicates my file is syncing doesn't display at all in the Dropbox desktop app.  The green sync completed icons do appear, however.      I tried uploading a 1.5Mb file. ...
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  • Mark's avatar
    Mark
    8 years ago
    The blue icon will not appear online for the website OR if you are using the mobile version of Dropbox from the app store.

    It will only appear if you use the 'full' version which has created a 'Dropbox' folder.

    www.dropbox.com/downloading may also help. Make sure you give it full admin rights
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Thanks for the detailed description, rishi1!
 
Initially, please note that when syncing is complete, the Dropbox icon will just read up to date - it won’t have a green tick on it. However, when files are syncing, they should show you a blue syncing icon on them, as you also mention. 
 
As an initial troubleshoot step, could you please have a look at this Help Center article? It provides some suggestions and steps in cases where you don’t see the syncing icons, along with some other additional info.
 
Let me know how it goes! :nerd:

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