Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Ripples88's avatar
Ripples88
Explorer | Level 4
8 years ago
Solved

blue circle syncing icon not showing

The blue circle icon that indicates my file is syncing doesn't display at all in the Dropbox desktop app.  The green sync completed icons do appear, however.      I tried uploading a 1.5Mb file. ...
desktop
sync
View
  • Mark's avatar
    Mark
    8 years ago
    The blue icon will not appear online for the website OR if you are using the mobile version of Dropbox from the app store.

    It will only appear if you use the 'full' version which has created a 'Dropbox' folder.

    www.dropbox.com/downloading may also help. Make sure you give it full admin rights
gearshift's avatar
gearshift
Helpful | Level 5
8 years ago

The only step is for me to uninstall/reinstall dropbox?  This is happening on both of my workstations.  Is it a Windows 10 update?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago

If you've got this behavior on two devices, gearshift, you could try out the reinstallation process (as also mentioned on the third step in my previous post) on one of them, and see if that makes a difference. :slight_smile: Let me know!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!