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Ripples88's avatar
Ripples88
Explorer | Level 4
8 years ago
Solved

blue circle syncing icon not showing

The blue circle icon that indicates my file is syncing doesn't display at all in the Dropbox desktop app.  The green sync completed icons do appear, however.      I tried uploading a 1.5Mb file. ...
desktop
sync
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  • Mark's avatar
    Mark
    8 years ago
    The blue icon will not appear online for the website OR if you are using the mobile version of Dropbox from the app store.

    It will only appear if you use the 'full' version which has created a 'Dropbox' folder.

    www.dropbox.com/downloading may also help. Make sure you give it full admin rights
rishi1's avatar
rishi1
Explorer | Level 3
8 years ago

Yes all in default.

Just reinstalled but the icons are still not appearing.

Submitting a request to the support team means I have to explain all these steps all over again with screen shots??? Ive spent a few hours on this forum already explaining and trying to sort this issue out. I really don't have any more time to explain the same thing to someone else over again.

I'd rather move to another cloud storage.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Thanks for the swift reply, rishi1. 
 
You wouldn’t have to explain it all, as I’ve gone ahead and sent you an email to the email address associated with your Forum profile so as to further investigate on the matter. Please check your inbox for my latest message. 
 
Cheers! :grin:

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