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blurry pdf viewed from browser
I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Sitaifun, welcome to our Community!
Have you tried a different browser to try and preview the file there? If I were you, I'd also try either a different WiFi connection, or cellular data just to exclude that these might be interfering, and mess on how the file previews.
It's a good thing that the PDF looks as it should when you download it, because that means it hasn't been corrupt in any way.
Let me know more, and we'll take it from there.
Yes, I tried several browsers - Chrome and Brave on the Mac and Firefox on Windows. I use a hard-wired ethernet cable. But maybe my software is a bit out of date. You could try; here is the link - http://tiny.cc/castoroil4skin
- Rich
Super User II
Sitaifun wrote:
Yes, I tried several browsers - Chrome and Brave on the Mac and Firefox on Windows.
It definitely seems to be something on Dropbox's side during the conversion (remember, previews are just that, a transcoded preview of the original). Both the raw and downloaded files are fine. It only happens when viewed on the Dropbox preview page.
I am having the same problem. It doesn't matter what computer monitor or browser I use or if trying to view a small or large file. Zooming doesn't help either. This was never a problem before even when opening large drawing files. For me I noticed this problem just over the past year. Now to be able to see a file clearly I have to download a copy to my desktop or a zip file in order to read it clearly. As other users have said, this seems to be an issue on DropBox's side. I might have to find a different secure cloud storage system if this cannot be resolved which is unfortunate because I've subscribed to DropBox for many years. Would love to hear if others have figured out a solution!
I tried a different browser and also the Chat person told me to try Incognito mode. Neither changed the fact that all my documents are "fuzzy" or blurry.
Based on another comment here I tried zooming in on a few blurry pdfs. Once they get to 212% they became clear. Zooming back out results in blur again.
BenDBXCommunity Manager
Hi Everybody,
Our Engineers were notified of this issue and have implemented a solution. Low Resolution PDFs should no longer appear blurry. Additionally, blurred PDFs should no longer display while loading. We will continue to monitor this situation and implement changes as needed.
Please let us know if you continue to experience this issue and we can pass it along!
Regards,
Ben
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