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Sitaifun's avatar
Sitaifun
Helpful | Level 5
4 years ago

blurry pdf viewed from browser

I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
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Bdenio's avatar
Bdenio
Helpful | Level 5
4 years ago

I am having the same problem. It doesn't matter what computer monitor or browser I use or if trying to view a small or large file. Zooming doesn't help either. This was never a problem before even when opening large drawing files. For me I noticed this problem just over the past year. Now to be able to see a file clearly I have to download a copy to my desktop or a zip file in order to read it clearly. As other users have said, this seems to be an issue on DropBox's side. I might have to find a different secure cloud storage system if this cannot be resolved which is unfortunate because I've subscribed to DropBox for many years. Would love to hear if others have figured out a solution!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Bdenio, I hope you're doing well! 

 

Could you send me a couple of screenshots, showing how some example files are previewed for you? It'll help me with the visual too.

 

Let me know!

  • TaMo's avatar
    TaMo
    Helpful | Level 6
    4 years ago

    I have same problem as other users. It only happens with the Dropbox browser preview and only with longer files (1-2pagers work fine for me but ~4pages stay blurry). They are only ~460KB. Me using Win10, up-to-date Chrome browser, but files are shared with another person on Apple computer/Safari who is without blurry issue. If I choose the "Download" option and then select link on bottom of browser window, the file opens in a new browser tab and is completely clear. Likewise, if I choose the "Open in" option and select to connect an app, like smallpdf, it will open in a new browser tab and is completely clear. 

     

    Next, I downloaded a "blurry" file to my computer, opened it in Adobe where it was clear, made edits, saved and uploaded new version to shared Dropbox folder. Clicking on file and opening in Dropbox browser preview resulted in blurry image again. 

     

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