We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
blurry pdf viewed from browser
I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi eddrop1, FWAtherton, could you try previewing the file while forcing it to render in the browser by changing dl=0 to raw=1 option in the shared link? Does this make a difference to the file?
This is a problem Dropbox has had before as a little Googling will show.
If I download the file I displays fine in the browser. This is strictly a view within dropbox on web issue.
Agreed Ed - what's INFURIATING is that Dropbox doesn't fix the issue, which renders their platform nearly useless to me. And they've had this issue, as you note, for YEARS, and all their tech staff do are give answers little better than "have you tried restarting your computer" (nearly.).
Replying to FWA - I just recently started having the problem and I have used Dropbox for years. I have a free account - maybe they are trying to get rid of me!
Heya Ed - same here - never had this problem before, and a free user, but there's no way I'd upgrade without them fixing this...pfft
- Jay
Is the Dropbox preview pane required for your workflow? Does the preview without the pane show the full version of the file itself?
Jay: The Preview pane is what any prospective employer (client or firm hiring person) is going to view/see first, and first impressions MATTER.
Right now, Dropbox is giving a very poor extended impression.
Nobody seems to have identified what's causing this issue, across multiple browsers for lots of users. This is in YOUR court.
I am also experiencing blurry files for about 2 weeks now- even with a paid subscription. We are a small manufacturing business in NW Iowa and are having customers non-stop complain about not being able to view our files online and through mobile without the blur. We've tried different browsers and everything else others have tried, results are the same, BLURRY. FIX THIS ISSUE.
My issue was solved. I suggest that you register a complaint via chat. Feel free to reference my "ticket #" which is 21162060. Gareth in Drobox support figured out my issue and fixed it. I assume your problem is the same as mine was. Good luck.
Steve
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
