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Sitaifun's avatar
Sitaifun
Helpful | Level 5
4 years ago

blurry pdf viewed from browser

I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
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FWAtherton's avatar
FWAtherton
Helpful | Level 6
3 years ago

Agreed Ed - what's INFURIATING is that Dropbox doesn't fix the issue, which renders their platform nearly useless to me.  And they've had this issue, as you note, for YEARS, and all their tech staff do are give answers little better than "have you tried restarting your computer" (nearly.).

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Is the Dropbox preview pane required for your workflow? Does the preview without the pane show the full version of the file itself?

  • FWAtherton's avatar
    FWAtherton
    Helpful | Level 6
    3 years ago

    Jay: The Preview pane is what any prospective employer  (client or firm hiring person) is going to view/see first, and first impressions MATTER.  

     

    Right now, Dropbox is giving a very poor extended impression.

     

    Nobody seems to have identified what's causing this issue, across multiple browsers for lots of users.  This is in YOUR court.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      We are currently experiencing issues related to sharing, so it's possible it could be affecting previews on shared links.

      • liz5869's avatar
        liz5869
        New member | Level 2
        3 years ago

        When is the issue with sharing and blurry images going to be fixed?  Having to work around a known issue is getting old, especially when it was working before.

    • eddrop1's avatar
      eddrop1
      Helpful | Level 6
      3 years ago

      Is this how to report an actual bug and by that I mean a behavior that is being experienced by enough users to rule out user error?

       

      If not I guess I am done posting here

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