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Sitaifun's avatar
Sitaifun
Helpful | Level 5
4 years ago

blurry pdf viewed from browser

I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Is the Dropbox preview pane required for your workflow? Does the preview without the pane show the full version of the file itself?

FWAtherton's avatar
FWAtherton
Helpful | Level 6
3 years ago

Jay: The Preview pane is what any prospective employer  (client or firm hiring person) is going to view/see first, and first impressions MATTER.  

 

Right now, Dropbox is giving a very poor extended impression.

 

Nobody seems to have identified what's causing this issue, across multiple browsers for lots of users.  This is in YOUR court.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    We are currently experiencing issues related to sharing, so it's possible it could be affecting previews on shared links.

    • liz5869's avatar
      liz5869
      New member | Level 2
      3 years ago

      When is the issue with sharing and blurry images going to be fixed?  Having to work around a known issue is getting old, especially when it was working before.

      • gwen6's avatar
        gwen6
        New member | Level 2
        3 years ago

        I am having the same issue. I just recently upgraded my account. Rethinking of moving to a different platform. Can not have blurry documents when sharing files. Downloading is time consuming to see a clear pdf copy. That is why we are sharing documents on Dropbox. Please assist. 

  • eddrop1's avatar
    eddrop1
    Helpful | Level 6
    3 years ago

    Is this how to report an actual bug and by that I mean a behavior that is being experienced by enough users to rule out user error?

     

    If not I guess I am done posting here

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