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Sitaifun's avatar
Sitaifun
Helpful | Level 5
4 years ago

blurry pdf viewed from browser

I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
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FWAtherton's avatar
FWAtherton
Helpful | Level 6
3 years ago

Jay: The Preview pane is what any prospective employer  (client or firm hiring person) is going to view/see first, and first impressions MATTER.  

 

Right now, Dropbox is giving a very poor extended impression.

 

Nobody seems to have identified what's causing this issue, across multiple browsers for lots of users.  This is in YOUR court.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

We are currently experiencing issues related to sharing, so it's possible it could be affecting previews on shared links.

  • liz5869's avatar
    liz5869
    New member | Level 2
    3 years ago

    When is the issue with sharing and blurry images going to be fixed?  Having to work around a known issue is getting old, especially when it was working before.

    • gwen6's avatar
      gwen6
      New member | Level 2
      3 years ago

      I am having the same issue. I just recently upgraded my account. Rethinking of moving to a different platform. Can not have blurry documents when sharing files. Downloading is time consuming to see a clear pdf copy. That is why we are sharing documents on Dropbox. Please assist. 

      • lynh_li's avatar
        lynh_li
        New member | Level 2
        3 years ago

        Hi there, so it seems i'm on page 6 of this and this seems not resolved. I have sat with chat support with no solution. Trying on a different browser does not work. It seems that its is a bug on Dropbox end and I have had to escalate this and make a complaint. Would suggest everyone do the same.

        Never used to be like this and it seems to me temperamental depending on what days you view the PDF link within browser for me.  I have now had to move my 70mb pdf to Google Drive. Fun times,. 

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