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Sitaifun's avatar
Sitaifun
Helpful | Level 5
4 years ago

blurry pdf viewed from browser

I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Emma19 - sorry to hear you're having issues with this.

 

Have you cleared your browser's cache or tried another browser since you first noticed this?

brooksrocco's avatar
brooksrocco
Helpful | Level 5
3 years ago

I'm actually experiencing this same problem myself—funny that I've stumbled upon this active thread—the affected PDFs of mine are all recently uploaded. My older PDFs uploaded into Dropbox have no blurry issues. This seems to be a recent problem.

 

Here's an example.

 

I can also confirm that they look find when downloaded; the blurriness is only when viewed through Dropbox.

  • eddrop1's avatar
    eddrop1
    Helpful | Level 6
    3 years ago

    I have been using Dropbox a long time and I have PDFs from 2012 that are blurry.

  • sdonell's avatar
    sdonell
    Helpful | Level 6
    3 years ago

    Update on my saga - I went to online chat. The person was very helpful. He had me submit a snippet of screenshot. He said that Dropbox had "encountered unexpected behavior" after reviewing my screenshot of a blurry document. He said it had to be "escalated". I am hopeful that someone from Dropbox contacts me. I think the more of us that report this situation, the better. 

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