Forum Discussion

Sitaifun's avatar
Sitaifun
Helpful | Level 5
4 years ago

blurry pdf viewed from browser

I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
Preview
sort
Web
brooksrocco's avatar
brooksrocco
Helpful | Level 5
3 years ago

I'm actually experiencing this same problem myself—funny that I've stumbled upon this active thread—the affected PDFs of mine are all recently uploaded. My older PDFs uploaded into Dropbox have no blurry issues. This seems to be a recent problem.

 

Here's an example.

 

I can also confirm that they look find when downloaded; the blurriness is only when viewed through Dropbox.

sdonell's avatar
sdonell
Helpful | Level 6
3 years ago

Update on my saga - I went to online chat. The person was very helpful. He had me submit a snippet of screenshot. He said that Dropbox had "encountered unexpected behavior" after reviewing my screenshot of a blurry document. He said it had to be "escalated". I am hopeful that someone from Dropbox contacts me. I think the more of us that report this situation, the better. 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!