Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
Sitaifun
3 years agoHelpful | Level 5
blurry pdf viewed from browser
I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
BenDBX
Community Manager
3 years agoHi Everybody,
Our Engineers were notified of this issue and have implemented a solution. Low Resolution PDFs should no longer appear blurry. Additionally, blurred PDFs should no longer display while loading. We will continue to monitor this situation and implement changes as needed.
Please let us know if you continue to experience this issue and we can pass it along!
Regards,
Ben
TaMo
3 years agoHelpful | Level 6
Mixed Results:
1. On desktop, using Chrome browser, all pdf's are now "readable", including the ones that were blurry, however, they still aren't perfectly "clear" in comparison to opening them in Adobe Reader. A bit fuzzy around the edges, but at least they can't be viewed and read for the time-being.
2. I also tried viewing files in Android Chrome mobile browser (not Dropbox app), and now ALL pdf's are completely blurry and unreadable vs previously only 8 files (multipage showing as 1 page). If I select mobile browser setting to display as "Desktop site," then they will re-render as readable, similar to on the desktop as described in point #1. Reverse is true when option de-selected, they become blurry again. This is not an obvious work-around for most people and still needs to be fixed.
About View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!