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Sitaifun's avatar
Sitaifun
Helpful | Level 5
4 years ago

blurry pdf viewed from browser

I've had a pdf file stored on dropbox for years; it was perfectly clear, but now when viewed in the browser it is blurry, so much so that the text is not readable. It is clear when downloaded; the pr...
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lynh_li's avatar
lynh_li
New member | Level 2
3 years ago

Hi there, so it seems i'm on page 6 of this and this seems not resolved. I have sat with chat support with no solution. Trying on a different browser does not work. It seems that its is a bug on Dropbox end and I have had to escalate this and make a complaint. Would suggest everyone do the same.

Never used to be like this and it seems to me temperamental depending on what days you view the PDF link within browser for me.  I have now had to move my 70mb pdf to Google Drive. Fun times,. 

almendili's avatar
almendili
Explorer | Level 4
3 years ago

I've been chatting with support both via email and Twitter. Rather than acknowledge the issue, they keep telling me that it is the desired behavior and that I need to download the file to see the full resolution. I'm a designer, so I'm obviously very sensitive to visual quality, and I know this wasn't an issue a few months ago. I'm paying $22 for the pro account, specifically so I can share documents with my clients. I've tested so many different files, even an 80kb PDF with just text, and it's still blurry. I can't have my clients look at something blurry and think that its suppose to look like that. 

 

This is simply unacceptable, and I keep trying to get support to acknowledge the issue and do the right thing and fix it rather than pretend this is how it's supposed to work, but they keep gaslighting me instead. I'm starting to look for alternatives to move my files to. Can't just justify paying that much and be stuck with low-quality resolution.

  • sdonell's avatar
    sdonell
    Helpful | Level 6
    3 years ago

    I suggest you reference Ticket #  21162060. This was my ticket number when I submitted the complaint about the same issue. They acknowledged it was a problem and once it was escalated, it was resolved within two days. 

     

    Steve

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