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Pansy L.'s avatar
Pansy L.
Helpful | Level 5
3 years ago
Solved

Camera Upload thumbnail not showing on mac

I use Smart Sync I'm on a Macbook Air Ventura 13.5.2   I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Up...
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  • Jay's avatar
    Jay
    3 years ago

    Hi Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there Pansy L. & craftyweeks - sorry to hear you're having issues with this.

 

Could you please let us know the Dropbox desktop app's status and version as shown in your menu bar?

 

Also, can you check your Dropbox folder's location in the app's preferences under the sync tab for us?

 

Have you tried reindexing your Spotlight at all lately by the way?

 

Keep us posted please . 

Pansy L.'s avatar
Pansy L.
Helpful | Level 5
3 years ago

Walter 

  • Dropbox desktop app's status: Files are up to date
  • version as shown in your menu bar: v184.3.6480
  • Dropbox folder's location in the app's preferences under the sync tab: /Users/XXXXXX/Library/CloudStorage/Dropbox
  • Have you tried reindexing your Spotlight: Just did it and still the same

 

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry for jumping in, Pansy L..

     

    Is this happening for all images on your Dropbox account, or just the ones located within the "camera uploads" folder on your desktop app?

    • Pansy L.'s avatar
      Pansy L.
      Helpful | Level 5
      3 years ago

      This is happening to all images not just Camera Upload

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Pansy L., thanks for the update here.

         

        Are the photos currently set to 'online-only'? If so, can you switch them to 'available offline' and then back to online-only, to see if that helps?

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