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Pansy L.'s avatar
Pansy L.
Helpful | Level 5
3 years ago
Solved

Camera Upload thumbnail not showing on mac

I use Smart Sync I'm on a Macbook Air Ventura 13.5.2   I know SmartSync doesn't download the files to your laptop but I'm pretty sure I used to get low-res thumbnails of the images in my Camera Up...
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  • Jay's avatar
    Jay
    3 years ago

    Hi Pansy L., you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.

Pansy L.'s avatar
Pansy L.
Helpful | Level 5
3 years ago

Walter 

  • Dropbox desktop app's status: Files are up to date
  • version as shown in your menu bar: v184.3.6480
  • Dropbox folder's location in the app's preferences under the sync tab: /Users/XXXXXX/Library/CloudStorage/Dropbox
  • Have you tried reindexing your Spotlight: Just did it and still the same

 

 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry for jumping in, Pansy L..

 

Is this happening for all images on your Dropbox account, or just the ones located within the "camera uploads" folder on your desktop app?

  • Pansy L.'s avatar
    Pansy L.
    Helpful | Level 5
    3 years ago

    This is happening to all images not just Camera Upload

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Pansy L., thanks for the update here.

       

      Are the photos currently set to 'online-only'? If so, can you switch them to 'available offline' and then back to online-only, to see if that helps?

      • Pansy L.'s avatar
        Pansy L.
        Helpful | Level 5
        3 years ago

        I went to New Files Default: Changed it to Available Offline. Closed the window. Waited for a minute because I don't want to download everything. Then switched it back to Online-only.

        I assume that's what you are asking me to do.

         

         

        It changed my Dropbox status to Syncing. Not sure what it's syncing so I'll wait a bit to see if maybe it's syncing the thumbmails 🤞🏼

         

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