Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

RabanusMaurus's avatar
RabanusMaurus
Explorer | Level 3
2 years ago
Solved

Can’t download PDF file, only folder containing PDF files

I am on macOS using Safari. Everything is on the latest version.   I have a PDF file in one of my Dropbox folders. I tried downloading it to my Mac. I clicked on the myriad ways that the Dropbox pa...
Download
Mac
  • Megan's avatar
    Megan
    2 years ago

    Hey there RabanusMaurus, welcome to our Community!

     

    Can you please clear your browser's cache or try another browser/incognito window and let us know how it goes?

     

    If you still notice the same behavior, I'd appreciate a screenshot too.

     

    Thanks!

RabanusMaurus's avatar
RabanusMaurus
Explorer | Level 3
2 years ago

Restart doesn’t fix it.

 

Maybe the cause is that I have so many tabs open.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me too, RabanusMaurus! Out of curiosity, is this happening for other PDFs, as well?

 

Did you check your Safari browser to make sure there aren’t any pending updates to be installed?

 

It may also help to restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!