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Asdf12341's avatar
Asdf12341
New member | Level 2
3 years ago
Solved

Can’t preview files on mobile iOS

I opened my Dropbox today and I’m unable to view any files on the app or online. I tried both on my iPad Pro and my iPhone but no luck. I reinstalled the app too but nothing helped. What is going on?...
Mobile
Preview
  • Asdf12341's avatar
    Asdf12341
    3 years ago

    I figured the problem out. When retitling a file, you have to add the name of the type of file it is at the end. Example Photos.pdf or Photos.jpeg. I never had to do this before so it must be the recent update. Unfortunately, I have to go through and do this for all my files but at least I can open them now.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there Asdf12341, sorry to hear you're having issues with this.

 

Does the file preview normally after downloading or exporting it to your device? Also, does it open normally from a web browser?

 

Have you tried clearing the app's cache at all since you first noticed this?

 

Keep us posted! 

  • Asdf12341's avatar
    Asdf12341
    New member | Level 2
    3 years ago

    I figured the problem out. When retitling a file, you have to add the name of the type of file it is at the end. Example Photos.pdf or Photos.jpeg. I never had to do this before so it must be the recent update. Unfortunately, I have to go through and do this for all my files but at least I can open them now.

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