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accessparksSteve's avatar
accessparksSteve
Explorer | Level 3
2 years ago

Can not open a drop box document in Excel or Word due to error

When trying to open a Drop Box Document in excel or word I get the following error   The request is blocked. Ref A: FFA5BE4EB941457F9AF1106AC88E365B Ref B: ATL331000107031 Ref C: 2024-03-01T10:...
Error Messages
Microsoft Office
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome to our Community, accessparksSteve!

 

Is this happening for all Word/Excel files that are stored on your Dropbox account? 

 

Can you also send me a screenshot of the error you keep receiving?

 

Finally, are you opening your files via your Dropbox account online or locally on your computer?

 

Let me know when you’re ready.

accessparksSteve's avatar
accessparksSteve
Explorer | Level 3
2 years ago

Thank you so much for your quick reply.

 

Is this happening for all Word/Excel files that are stored on your Dropbox account? 

 -- Yes, that is correct all excel and word docs. I can pull up and view from the folder they are in but when I go to Open In "excel for the web" or "Word for the web" it gives me the error.

 

Can you also send me a screenshot of the error you keep receiving? 

This is the screen shot.

 

Finally, are you opening your files via your Dropbox account online or locally on your computer?

its via my account online (Dropbox. Com)

Let me know when you’re ready.

 
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional details! Since this is happening on the website, can you clarify what’s the current browser you’re using, and try a different one?

     

    Incognito mode on your current browser is also a good way to check if the issue is browser-related, or if there’s something else possibly going on.

    • accessparksSteve's avatar
      accessparksSteve
      Explorer | Level 3
      2 years ago

      I am using duck duck go. I will try a different one. I am not sure how to go into incognito mode. Tanks again for your nelp

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        No problem at all! DuckDuckGo is a search engine (like Google, for example), so your browser should be different (Chrome, Safari, Firefox etc). 

         

        If you try another browser and the issue persists, feel free to send me a screenshot of what you see on your current browser, and I'll try to guide you on how to find the private window.

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