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Forum Discussion
Can not open a drop box document in Excel or Word due to error
When trying to open a Drop Box Document in excel or word I get the following error
The request is blocked.
Ref A: FFA5BE4EB941457F9AF1106AC88E365B Ref B: ATL331000107031 Ref C: 2024-03-01T10:...
Thanks for jumping in. I need all the help i can get. I am part of a team account. I have reached out to our admin and he has not been able to find a root cause.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the additional information accessparksSteve
Could you have a look at your connected apps tab and let me know if you see the Microsoft Office Online option there? If you do, can you try disconnecting it and re-connecting it to your account anew?
I do and have shared a screen shot. I disconnected and now dont know how to reconnect. it disappeared
ok i found it and reconnected. Regretfully did not resolve.
- Walter
You should be able to add it back through the App Center at this point accessparksSteve
Could you give it a go and let me know how it goes?
- Walter
Thanks for the swift response accessparksSteve
If you reconnected it and rebooted your machine and still getting the same error, would it be OK if I sent you an email to have a further look internally?
I did... see above. I disconnected and reconnected. Sent the screen shot showing reconnected March 1st. I appreciate your help. My admin is perplexed he can usually resolve anything
I did not reboot.. let me do that. yes you can send me an email [removed per the Community's Guidelines]
rebooted and receive same error
- Walter
Thanks for keeping me in the loop, Steve.
I just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.
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