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Lyra1's avatar
Lyra1
Helpful | Level 5
3 years ago
Solved

Cannot Access Files Saved Locally or on App

After downloading the DropBox desktop app for Windows, I can no longer access any file located on my local harddrive. When I open an excel or word file I am getting a notification "Excel cannot open ...
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  • Lyra1's avatar
    Lyra1
    3 years ago

    Hi Hannah, 

    It seems I was able to resolve the issue by uninstalling and reinstalling the desktop app. 

     

    Thank you. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Lyra1, thanks for bringing this to our attention.

 

Can you let us know where the files that are having this issue are located?

 

Are they inside your local Dropbox folder or in other locations on your hard drive?

 

Could you also send us a screenshot of how these files appear on your end?

 

Thanks in advance!

Lyra1's avatar
Lyra1
Helpful | Level 5
3 years ago

Hi Hannah, 

It seems I was able to resolve the issue by uninstalling and reinstalling the desktop app. 

 

Thank you. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I'm happy to hear that, Lyra1!

     

    If you come across any other issues, do let us know.

     

    See you around the Community!

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