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HouseBlend's avatar
HouseBlend
Helpful | Level 5
3 years ago
Solved

Cannot Open Word Documents in Dropbox

I am synced to open Dropbox documents in the online-only mode on my Surface Pro since it doesnt have a ton of hard drive memory.   That has worked well for several years.  Recently, my Surface Pro ha...
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  • Megan's avatar
    Megan
    3 years ago

    Hi HouseBlend, let's jump right into this! 

     

    How are you trying to open these online-only files? Are you double clicking on them, or right-clicking the file or folder and selecting Make available offline and then trying to open them?

     

    Feel free to also send me a screenshot of the error you mentioned above. 

     

    Keep me posted!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Shdhin, sorry to see you're having trouble.

 

Can you give us some more details as to what the problem is?

 

Are you having trouble logging into your account, because you don't have access to the email address?

  • amotawi's avatar
    amotawi
    New member | Level 2
    2 years ago

    I still can't open word files from desktop despite making them available offline, I have to copy them out of dropbox folder to open, any suggestions? This is highly inconvenient. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I’m sorry to hear this, amotawi. Can you also send me a screenshot of any errors you may be getting? I’d also like one more screenshot showing the syncing icon(s) next to the files you can’t open. 

       

      Finally, what’s the syncing status and app version of the Dropbox app on your device?

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