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Forum Discussion
Cannot play offline .mp3 files on Android
This is related to Dropbox on three different android tablets, 2 Samsung, one other
Android versions 14 and 15. Dropbox is the latest version from Play Store
mp3 files are played in the Dropbox default mp3 player when clicked. This works correctly for mp3 files in the cloud
However: -
Make the mp3 files available off line and the default player wont play the file. The player opens, but the 'play' button is ineffective and the music duration box shows --/--.
The same offline files can be played with third party apps using the "Open With" dialog .
This is a new problem as of Oct 27th 2025. Off line files have always played correctly up to now
I prefer to use the default player as it has the features I like.
MIG
5 Replies
- Jay
Dropbox Community Moderator
Hi MalcolmGillott, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
Dropbox version number is 448.2.8
uninstall / reinstall does not fix the issue. Tried on two tablets
MIG
Dropbox version on the android tablets is 448.2.8, updated from the Google Play Store
Uninstall then re-install does not fix this issue - tried on 2 different Samsung tablets
Thanks
MIG
Hello Team I also have exactly the same problem of not being able to play offline .mp3 android files on different devices from the same time.
I also prefer to use the player because of its convenience
- Hannah
Hi there, MalcolmGillott, thanks for bringing this to our attention.
Can you let me know the exact version number of the Dropbox app that is giving you this behavior?
Have you uninstalled-reinstalled the app to see if it helps at all?
Thanks in advance!
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