Forum Discussion

Philemon Paul's avatar
Philemon Paul
Explorer | Level 3
2 years ago

Cant download a file from Dropxbox

I cant download a "rar" file from my dropbox folder. It only goes 0,3GB and then it stops.
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Are you downloading to your account or downloading via browser? If your account doesnt have 6.1gb free it wont add it

Philemon Paul's avatar
Philemon Paul
Explorer | Level 3
2 years ago

i uploaded it to my account and downloaded it via browser

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, Philemon Paul, let's jump right into this! 

     

    Have you tried a different browser, or an incognito tab on your current one, to check if you get the same behavior there? 

     

    Can you give it a go, and let me know how it goes? 

     

    Thanks! 

    • Philemon Paul's avatar
      Philemon Paul
      Explorer | Level 3
      2 years ago

      sry for the delay.
      I tried Microsoft Edge and the incongnito tab. In both attempts it cancelled at various stages. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Philemon Paul, have you only tried the process through Edge, or a different browser too? 

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