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Philemon Paul's avatar
Philemon Paul
Explorer | Level 3
2 years ago

Cant download a file from Dropxbox

I cant download a "rar" file from my dropbox folder. It only goes 0,3GB and then it stops.
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there, Philemon Paul, let's jump right into this! 

 

Have you tried a different browser, or an incognito tab on your current one, to check if you get the same behavior there? 

 

Can you give it a go, and let me know how it goes? 

 

Thanks! 

Philemon Paul's avatar
Philemon Paul
Explorer | Level 3
2 years ago

sry for the delay.
I tried Microsoft Edge and the incongnito tab. In both attempts it cancelled at various stages. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Philemon Paul, have you only tried the process through Edge, or a different browser too? 

    • Philemon Paul's avatar
      Philemon Paul
      Explorer | Level 3
      2 years ago

      chrome and then edge 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Philemon Paul, just to confirm we've checked everything, can you also clear your main browser's cache, to see if that helps?

         

        Also, which versions of these browsers are you using? Are they up to date?

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