Forum Discussion

Philemon Paul's avatar
Philemon Paul
Explorer | Level 3
1 year ago

Cant download a file from Dropxbox

I cant download a "rar" file from my dropbox folder. It only goes 0,3GB and then it stops.
Download
Web
Philemon Paul's avatar
Philemon Paul
Explorer | Level 3
1 year ago

chrome and then edge 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Philemon Paul, just to confirm we've checked everything, can you also clear your main browser's cache, to see if that helps?

 

Also, which versions of these browsers are you using? Are they up to date?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!