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Sean_Tidy_Tips's avatar
Sean_Tidy_Tips
Explorer | Level 3
3 years ago

can't download files

I have been experiencing this issue for several days - I can't download my files. I have tried selecting the file from the list of folder contents, then clicking download. I have tried opening the fi...
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Sean_Tidy_Tips's avatar
Sean_Tidy_Tips
Explorer | Level 3
3 years ago

Hi Hannah. There are no error messages, no failed downloads – I click download and literally nothing happens. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

And you're seeing this behavior on multiple browsers, you said? That's pretty odd.

 

How large are the files you're trying to download?

 

Does it happen with all the files in your account?

  • Sean_Tidy_Tips's avatar
    Sean_Tidy_Tips
    Explorer | Level 3
    3 years ago

    I have tried on Safari and Chrome. The file size seems to have no impact - I've tried with multiple file sizes and it doesn't seem to matter. The location in Dropbox seems to also not be a factor. But then randomly the download function will work again with a file. I swear I'm not making this up, lol

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hmm, do you have any security apps that might blocking access to these Dropbox domains?

       

      For example an antivirus, VPN, firewall, etc.? If so, try to temporarily disable them or whitelist the domains, to see if that helps.

      • Sean_Tidy_Tips's avatar
        Sean_Tidy_Tips
        Explorer | Level 3
        3 years ago

        I don't have any of these things. The problem is still persisting today.

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