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can't download files
I have been experiencing this issue for several days - I can't download my files. I have tried selecting the file from the list of folder contents, then clicking download. I have tried opening the fi...
That's normally a good around first-step solution, but I just did a restart and still no luck!
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for trying anyway, Sean!
One last thing; is it possible to connect the device to a different network/WiFi/mobile data to see if the issue still persists?
I just tried again via mobile data hotspot. No change in behavior - click the download button, nothing happens. Just for fun I tried logging out and back in again, no effect.
And btw, I have no problem uploading files.
- Hannah
Thanks for the update, Sean.
Would you mind sending us a screenshot of the page you're trying to download your files from?
And just to confirm, have you also tried to do this through an incognito/private browsing window?
Tried a private Safari window - no luck.
Here is a screenshot of one page that I have tried downloading from:
- Nancy
Thanks for the screenshot, Sean_Tidy_Tips, and sorry for jumping in.
Can you share with me the version of your Safari browser, as well as the OS version of your device? If you check your web browser for any pending updates, do you see any to be installed?
Finally, can you please disable any possible plugins as a last resort, and let me know if any of that makes a difference?
I can confirm that I have no extensions installed
- Nancy
Alright, Sean_Tidy_Tips. Can we log a ticket for you in this case, and investigate internally? I believe it’ll be better, as our support team will be able to check your Dropbox account this way.
Let me know.
Yes please. What do I need to do?
- Nancy
You’re all set, Sean_Tidy_Tips! Please reply back to my email, and we’ll take it from there.
What was the solution to this question? My whole team is having the same issue.
- Megan
Hi DJHoughton, let's jump right into this!
Can you clarify which platform you're using when trying to download your files?
Do you use the website, in order to do that? If so, have you tried a different browser by any chance?
Do you get any specific errors?
Let me know more, and we'll take it from there!
The issue just randomly resolved itself a few days ago. I feel pretty unsatisfied – a couple of months back the same thing happened: can't download for a few days, and then I can again. Go figure.
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