Forum Discussion

Sean_Tidy_Tips's avatar
Sean_Tidy_Tips
Explorer | Level 3
3 years ago

can't download files

I have been experiencing this issue for several days - I can't download my files. I have tried selecting the file from the list of folder contents, then clicking download. I have tried opening the fi...
Download
Web
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

You’re all set, Sean_Tidy_Tips! Please reply back to my email, and we’ll take it from there.

DJHoughton's avatar
DJHoughton
New member | Level 2
3 years ago

What was the solution to this question? My whole team is having the same issue. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi DJHoughton, let's jump right into this! 

     

    Can you clarify which platform you're using when trying to download your files? 

     

    Do you use the website, in order to do that? If so, have you tried a different browser by any chance? 

     

    Do you get any specific errors? 

     

    Let me know more, and we'll take it from there! 

  • Sean_Tidy_Tips's avatar
    Sean_Tidy_Tips
    Explorer | Level 3
    3 years ago

    The issue just randomly resolved itself a few days ago. I feel pretty unsatisfied – a couple of months back the same thing happened: can't download for a few days, and then I can again. Go figure.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!