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Forum Discussion

Jorge M.16's avatar
Jorge M.16
Helpful | Level 6
2 months ago
Solved

Can't download my files anymore. I get a "download error" message.

Device 
Dell Precision 7520
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version/Browser Version
Chrome Version 142.0.7444.60

Question or Issue
I had use dropbox for a long time. I have files storage in my account. Those files were downloaded few times, but know I can't download them anymore. "Download Error" message apperard in all files.

I can erase or view the contents of a zip file but nor download them.

Others colleges have the same problem. This is since a few days.

I tried with other browsers Firefox & Edge and get the dame error. 

I'm a home user

Thank in advvance 

Jorge

Download
Error Messages
Web
  • Jorge M.16's avatar
    Jorge M.16
    17 days ago

    Hi

    I just want to comunicate that the downloading is working for me again. 

    I did nothing; The same way the problem appears, it has dissapear.

    JM

16 Replies

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  • Jorge M.16's avatar
    Jorge M.16
    Helpful | Level 6
    2 months ago

    No it happens with all the files.

    I also tried with another computer.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Jorge M.16!

    Does this only happen with this specific .zip file or other ones too? 

  • Jorge M.16's avatar
    Jorge M.16
    Helpful | Level 6
    2 months ago

    Hi Megan

    I don't have any plugins installed

    I tried your suggestion using icognito mode and clear all history, cache, cookies, etc. and still get the error message.

    Jorge

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Jorge M.16, odd indeed.

    Can you try to clear your browser's cache and also try through an incognito tab or private browsing mode?

    Make sure to also disable any browser plugins that could be causing this. If you get the same error let me know! 

  • Jorge M.16's avatar
    Jorge M.16
    Helpful | Level 6
    2 months ago

    Hi Megan

    I'm trying to download a 13 MB zip file. I had dowloaded before, so i don't think is a download limit.

    I have used dropbox for many years without a problem, this is a new issue.

    Attached the screen shot.

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey Jorge M.16, let's see what we can find about this! 

    Are you talking about individual files, or folders? Also, does it happen with some of your content, or all of it? 

    How large is the content you're trying to download? Just checking that it doesn't exceed our download limits. 

    If you could also send me a screenshot of the error message you get, that'd be wonderful since it'll help me have a visual too.

    Keep me posted, and we'll take it from there!

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