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Jorge M.16's avatar
Jorge M.16
Helpful | Level 6
4 months ago
Solved

Can't download my files anymore. I get a "download error" message.

Device 
Dell Precision 7520
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version/Browser Version
Chrome Version 142.0.7444.60

Question or Issue
I had use dropbox for a long time. I have files storage in my account. Those files were downloaded few times, but know I can't download them anymore. "Download Error" message apperard in all files.

I can erase or view the contents of a zip file but nor download them.

Others colleges have the same problem. This is since a few days.

I tried with other browsers Firefox & Edge and get the dame error. 

I'm a home user

Thank in advvance 

Jorge

Download
Error Messages
Web
  • Jorge M.16's avatar
    Jorge M.16
    3 months ago

    Hi

    I just want to comunicate that the downloading is working for me again. 

    I did nothing; The same way the problem appears, it has dissapear.

    JM

16 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for the update. Please let us know if the issue occurs again in the future!

  • Jorge M.16's avatar
    Jorge M.16
    Helpful | Level 6
    3 months ago

    Hi

    I just want to comunicate that the downloading is working for me again. 

    I did nothing; The same way the problem appears, it has dissapear.

    JM

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for the info, were you able to use another network to test if you could download files from your Dropbox account?

  • Jorge M.16's avatar
    Jorge M.16
    Helpful | Level 6
    4 months ago

    HI Nancy

    As I mentioned, I can do everything except download files.

    I've been using Dropbox for many years and I've never had this problem before.

  • Jorge M.16's avatar
    Jorge M.16
    Helpful | Level 6
    4 months ago

    Hi Nancy

    As I mentioned, I can do everything except download files.

    I've been using Dropbox for many years and I've never had this problem before.

    JM

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Were you able to test this further, Jorge M.16? 

    Feel free to share any updates you have with us here.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for the info, it's possible that something on your network might be preventing access to all the Dropbox domains, or causing some other issue when it comes to downloading from the site.

  • Jorge M.16's avatar
    Jorge M.16
    Helpful | Level 6
    4 months ago

    IHi Jay

     

    I don't have another netwrok available.

    I will try to find one, but right know all Internet provider are been joint

    JM

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hi Jorge M.16, have you tried downloading the files from another network entirely?

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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