Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

DoorArchitects's avatar
DoorArchitects
New member | Level 2
7 years ago
Solved

Can't open a file sent to me via Dropbox

Someone sent a dropbox file and when I try to open it it says ' "that file" does not exsist? 
Error Messages
View
  • Rich's avatar
    Rich
    7 years ago
    DoorArchitects wrote:

    it says ' "that file" does not exsist? 

    What says that? That's not a message from Dropbox. How did they send you the file? What type of file is it?

     

    Dropbox doesn't open files. It's just a method of storage or transfer. You need an appropriate application for the file type in question in order to be able to open it.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there DoorArchitects, thanks for posting on the Community & welcome aboard! 
 
In order to make sure that I send over the most relevant troubleshooting steps, could you provide some more details on what you’re experiencing?
 
  • Could you let me know what the error message reads? 
  • I’d also appreciate a screenshot (omitting personal info), as well as a step-by-step description of what’s happening in your next message, so as to check the results we’re getting on our end as well.
 
Once I have this info, I’d happily go ahead & troubleshoot together. In the mean time, have a great day & thanks again!

About View, Download, and Export

Node avatar for View, Download, and Export
Get support with viewing, downloading, and exporting files and folders from your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!