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Can't open any files from my Android phone
I got a new Android phone about three weeks ago. When I accessed my Dropbox files, I was able to open some and not others. Now I am unable to open any files on the phone. Instead, I receive this message: "This file can't be previewed. To open this file, try a computer or another app." They will not download, export, or be made available offline. However, I can open all the same files on my desktop computer with no problems. I also tried connecting to my Android Dropbox to my desktop Dropbox and starred the item to see if that would help. Still no success. Why can't I open the files on my phone? Thank you for your help.
It seems like the device itself isn't allowing the Dropbox app to access the internet to download files.
There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.
I'd recommend checking all of these possibilities, and try connecting to a different WiFi network, or use cellular data, to see if there is any difference.
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- Jay
Dropbox Community Moderator
Hi Julesa01, are these photos taken from a recent iOS device? Is it possible that they're heic files and not jpg images?
taken on android. all were visible on the day i filed them. now only some can be opened without having to use paint.
- Jay
Just to check, are these files available offline on your machine? Do they have green sync icons next to the files?
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