Forum Discussion

Lori S's avatar
Lori S
New member | Level 2
5 years ago
Solved

Can't open files in desktop app

I can see all my files but none of them will open in my desktop app. I restarted my laptop and that didn't work. Now I'm trying to uninstall the app and it won't uninstall. Any suggestions?
desktop
View
  • Lori S's avatar
    Lori S
    5 years ago

    Hi Walter! Thanks for responding. I wasn't getting any error messages at all. Just, nothing happened when I tried to open a file. I finally uninstalled and reinstalled the app and it's working now.

Lori S's avatar
Lori S
New member | Level 2
5 years ago

Hi Walter! Thanks for responding. I wasn't getting any error messages at all. Just, nothing happened when I tried to open a file. I finally uninstalled and reinstalled the app and it's working now.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Ah nice; glad to hear that, Lori. 

If you have any Dropbox questions, don't hesitate to give us a nudge. We'll be just one post away!
  • RGAtn's avatar
    RGAtn
    Explorer | Level 3
    5 years ago

    I haven't used my Dropbox for a while, many of the files are MS Office files from 2012-14 (Word, Excel, PPT, etc).  Others are .jpg and DSCN photos.  The files are all displayed, but I can't open any of them.  The message says "cannot open, doesn't recognize file, may have been corrupted, etc".  Is this a file version problem, or what?  How can I recover these files?

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago
      Hey RGAtn, thanks for nudging us here. 

      Could you send us a screenshot of the error message?

      Have the files you're trying to open fully synced locally?
      • RGAtn's avatar
        RGAtn
        Explorer | Level 3
        5 years ago
        The files are only in Dropbox, they are not on the desktop computer. That’s what I ‘m trying to do, is transfer them to a new desktop machine

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!