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BBCjustin's avatar
BBCjustin
Explorer | Level 4
3 years ago

can't open jpg on my dropbox app on my phone

Good morning, I woke up today and I can't open jpg files in the dropbox app on my iphone. My phone has the latest update and so has the Dropbox app.   I have two Dropbox profiles but I can't op...
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BBCjustin's avatar
BBCjustin
Explorer | Level 4
3 years ago

I see,

Thanks Jay. I'll do it now!.....

So, I've marked them and they gave the impression of being downloaded and a green tick but when trying to open the pic it appears the writing "Couldn't load photo"

eriq c.'s avatar
eriq c.
Helpful | Level 7
3 years ago

I'm still experiencing this same issue. Thanks for the updates! I LOVE DROPBOX SO MUCH - 😁. Seriously. I just love love love it. I remember when we didn't have file syncing and backup and I can't even imagine life without Dropbox now. Our fast connections and all - things just seem to magically upload and incrementally update as we go and can you imagine backing up now without services like these??! 🌞

  • NikZ's avatar
    NikZ
    Helpful | Level 6
    3 years ago
    …& I too am experiencing the very same problem! Everything up to date, reinstalled & easily viewable with other Cloud based storage platforms!!
    Most irritating!
    • meredithcardall's avatar
      meredithcardall
      New member | Level 2
      3 years ago
      I am having the same issue. Started about 20 hours ago. I’ve cleared cache, uninstalled and installed app, restarted iPhone, etc.
      • Jlion029's avatar
        Jlion029
        Helpful | Level 5
        3 years ago
        Definitely seems like a Dropbox app issue and not an any individual users issue. Dropbox team hope you’re able to raise a ticket for this issue internally and fix 🙏🏻

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