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BJN
3 years agoExplorer | Level 4
Can't open PDF files with new beta on my mac
Issue is that the file info says open with Dropbox, not Adobe. If I change back to Adobe then it opens. (Or if I open it from inside Adobe.) But I have hundreds of PDFs that now have the wrong app to...
- 3 years ago
Hi everyone,
Thanks for reporting this, and sorry for the inconvenience. We think we have a good idea of what is causing the issue, and we're looking into a fix.
In the meantime, the following workaround might help:- Open a Terminal window.
- Run the following command:
xattr -drv com.apple.LaunchServices.OpenWith ~/Library/CloudStorage/DropboxThis command will remove the custom "Open With" settings for all files in your Dropbox folder, including the incorrect/broken setting that is forcing some files to open with Dropbox.
It's possible that Finder won't notice the change right away, so you might need to relaunch it for that to take effect:
- Hold Control + Option and click on the Finder icon in the Dock.
- Select "Relaunch".
Burnt-On
3 years agoHelpful | Level 6
Hi Hannah
Iâm having the problem with both Dropbox files downloaded and with those that are online.
With those that are online I double click, they download and either open in DB app if a MS Doc or try to momentarily open but then donât at all if they are Adobe.
I have tried selecting âMake Available Offlineâ on numerous files âŠso I go from the cloud icon to the green circle with the tick (showing the file is downloaded) before I try to open and exactly the same things happen as I have previously described.
Hannah
Dropbox Community Moderator
3 years agoThanks for the update here.
Would you mind sending us a screenshot of what you see when you try to open both online-only files and available offline ones?
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