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Can't open PDF files with new beta on my mac
Issue is that the file info says open with Dropbox, not Adobe. If I change back to Adobe then it opens. (Or if I open it from inside Adobe.) But I have hundreds of PDFs that now have the wrong app to...
Hi everyone,
Thanks for reporting this, and sorry for the inconvenience. We think we have a good idea of what is causing the issue, and we're looking into a fix.
In the meantime, the following workaround might help:- Open a Terminal window.
- Run the following command:
xattr -drv com.apple.LaunchServices.OpenWith ~/Library/CloudStorage/DropboxThis command will remove the custom "Open With" settings for all files in your Dropbox folder, including the incorrect/broken setting that is forcing some files to open with Dropbox.
It's possible that Finder won't notice the change right away, so you might need to relaunch it for that to take effect:
- Hold Control + Option and click on the Finder icon in the Dock.
- Select "Relaunch".
Hi Walter. The files are available offline. Yes, I've rebooted, relaunched, etc. The funny thing is that I don't have this issue on my laptop (MacBook Pro running macOS Monterey) but I have it on my desktop (iMac running macOS Ventura.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi MarkofLA, I’m sorry to hear you’re having this issue.
Do you mind sending over a screenshot of what you see exactly on your end, when trying to open one of your PDF files?
Also, what’s the current app version of your Dropbox app (the one that’s on macOS Ventura)?
Hi Nancy. I am not having a problem opening files. My issue is regarding the menu bar dropdown activity, the PDF icon shows up on my laptop (macOS Monterey) but not on my desktop (macOS Ventura). See two attachments. Both computers have the latest version 162.4.5419.
- Megan
Hi MarkofLA, if you change the files and make them available online-only, does the thumbnail icon of these .PDF files, change?
Have you tried uninstalling, then re-installing the app on the device that's facing this?
Hi Megan. I think this issue is out of the scope of your expertise. This appears to be a compatibility issue between Dropbox's software and Apple's new macOS Ventura. So no need to pursue this any further. Thank you.
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