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mozone's avatar
mozone
New member | Level 2
2 years ago

Can't play audio files - it says they're empty

I have used Dropbox for a number of years and have loaded thousands of files over that time.  I just got a new Mac Mini with the most up to date software and now, Dropbox won't load files, saying they are empty files.  They play fine on the computer.  Any ideas where I'm going wrong?  Thanks.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mozone, thanks for coming to the Dropbox Community.

     

    Just to clarify, are you getting this error message when you're trying to open these audio files from your local Dropbox folder?

     

    Are these files currently set to "available offline" or "online-only"?

     

    If you right click on them and choose to make them available offline, do they play?

     

    Let me know and we'll go from there.

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