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Danielleburnett87's avatar
Danielleburnett87
Explorer | Level 3
3 years ago

Can't see my photos when logging in my iPhone

Hello I have a major concern. I switched over to my iPhone and logged into my Dropbox. Ever since i logged in on my iPhone there are no photos that I had from the last ten years under my account. I ...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

Have you looked on the website at the links to see if this is a new account?

 

If you only have one email search your emails for messages from Dropbox to help you find the account. Remember if you are with Google Danielle.Burnett@ and DanielleBurnett@ (for example) would be 1 account/email BUT here it would be 2. 

Danielleburnett87's avatar
Danielleburnett87
Explorer | Level 3
3 years ago
I just looked at emails from back 2019 and it’s the exact same email.

I also payed for the professional account so I could go in and see about deleted photos to see if maybe the person stole my phone went in and deleted my photos but there was nothing there
    • Danielleburnett87's avatar
      Danielleburnett87
      Explorer | Level 3
      3 years ago
      Yeah it only goes back to April of 2023.
      I’m so confused.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi from me as well, Danielleburnett87. 

         

        Can you let me know when was the last time you were able to see your photos when accessing www.dropbox.com?

         

        Also, when did your phone get stolen, if I may ask?

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